Problems of Starbucks

Recently, I went into the Starbucks in Oxford and was shocked at how poor the experience was. Usually, I go to Cafe Nero in Blackwells bookshop. These were the main problems of Starbucks

  • Long Queue. There always seem to be a long queue at Starbucks; as a result the staff seem stressed out. On one or two occasions I had stopped going to Starbucks rather than wait in the long queue.
  • Coffee was weak and feeble. I ordered a small dry cappuccino. It was like drinking a piece of coloured milk. I could barely taste the coffee. A similar small dry cappuccino in Costa Coffee or Cafe Nero is much better. It was so weak I didn't bother drinking it all. True, I might have been able to queue up and complain; but what's the point? I don't want to have to complain.
  • Atmosphere. The atmosphere reminded me of McDonalds or a slightly upmarket Little Chef. . Coffee shops should have class, style and dignity. The place was also quite dark, dingy and loud music. This is completely different to the coffee shops in the Oxford bookstores.
  • Price. The price is no different to other coffee shops. I wouldn't have minded paying an extra 20p for better coffee and better environment.
  • That was my experience; but the fact it was so busy shows they must be doing something right. I guess they don't need miserable old men like me...

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Perma Link | By: T Pettinger |

2 Comments:

Anonymous Anonymous said...

STARBUCKS PLEASE STOP! SERVING DRINKS AND CLOSING THE BATHROOM WITHOUT WARNING DURING BUSINESS HOURS. NEXT, CLEAN YOUR FURNITURE(COUCH PILLOW) DIRTY& SMELL, DUSKY NASTY, JUST NASTY! MAYBE,IF U CLEAN THEM YOUR EMPLOYEE WILL HAVE A FRESH START. BECAUSE, I BELIEVE THAT THIS MAKE THEM TREAT EVERYTHING AROUND THEM BAD. THEREFORE THE OLDER AND REGUALAR CUSTOMER DISMESS WHEN THEY HAVE A PROBLEM. 94503

November 15, 2008 at 5:10 AM  
Anonymous Anonymous said...

JAN 8,2009 I WENT TO THE STARBUCKS AT CENTREWOOD PLAZA IN CENTREVILLE VA.THE GUYS WERE SO BUSY TALKING TO THE LITTLE COLLEGE GIRLS AND TOTALLY IGNORING ME WHEN I ORDERED THE MALE CASHIER HELD UP MY RECEIPT INSTEAD OF ASKING ME IF I WANTED IT,I SAID YES PLEASE I WOULD LIKE IT HE SLAPPED IT IN MY HAND.I SHOULD HAVE CANCELLED MY ORDER AND WALKED OUT IT WAS 12:40 I HAD TO RETURN TO WORK.BUT FROM NOW ON ILL GO THE EXTRA MILES TO MANASSAS IM A CUSTOMER CHIT CHAT WITH THE GIRLS ON YOUR OWN TIME

January 8, 2009 at 3:53 PM  

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